Covid-19 Updates

COVID-19 Update as of 8:00AM on 08/16/2021:

Dear Sub Station II Customers,

As part of our Sub Station II family, we want you to know we are committed to the safety and health of our customers and employees. 

As Covid-19 variants and cases continue to rise, our Sub Station II stores will continue to operate, and we welcome you to call ahead, order online, or get delivery, if available. Store hours have been updated for some locations on their locations page within the website. All states are currently allowed to have in-store dining, but not all locations are allowing patrons inside yet, based on the individual owner's decisions.

We are still following all recommended guidelines by the CDC, OSHA, and local health departments:

Kentucky

North Carolina

South Carolina

Tennessee

Virginia

COVID-19 Update as of 3:00PM on 11/19/2020:

Dear Sub Station II Customers,

As part of our Sub Station II family, we want you to know we are committed to the safety and health of our customers and employees. 

At this time, our Sub Station II stores will continue to operate, and we welcome you call ahead, order online, or get delivery, if available. Listed below are the locations and their options for ordering ahead, delivery, etc. Store hours have been updated for some locations. Even if stores are allowed to have in-store dining, not all locations are allowing patrons inside yet. Please see below for what is allowed. 

We are still following all recommended guidelines by the CDC and local health departments.

On October 2nd, South Carolina issued an Executive Order allowing 100% capacity for indoor dining with all tables 6-8feet apart with no more than 6 people per table starting and unlimited outdoor dining with tables 8 feet apart, and no more than 6 people per table. Palmetto Priority went into effect on June 23.

In Tennessee, all restaurants are asked to abide by the Tennessee Pledge, which was updated on October 1, with unlimited in-door dining as long as all parties remain separated by 6 feet.

On November 10th, North Carolina issued an Executive Order that has extended their Phase 3 through December 4th.

On November 18th, Kentucky issued an Executive Order closing their dining rooms again effective 5 p.m. Friday, Nov. 20, through 11:59 p.m. Sunday, Dec. 13.

On November 16th, Virginia has updated their orders for Phase 3, which will allow for unlimited in-store dining, as long as all parties remain separated by 6 feet.

COVID-19 Update as of 8:30AM on 6/30/2020:

Dear Sub Station II Customers,

As part of our Sub Station II family, we want you to know we are committed to the safety and health of our customers and employees. 

At this time, our Sub Station II stores will continue to operate, and we welcome you call ahead, order online, or get delivery, if available. Listed below are the locations and their options for ordering ahead, delivery, etc. Store hours have been updated for some locations. Even if stores are allowed to have in-store dining, not all locations are allowing patrons inside yet. Please see below for what is allowed. 

We are still following all recommended guidelines by the CDC and local health departments.

On May 11th, South Carolina is allowing 50% capacity for indoor dining with all tables 6-8feet apart with no more than 6 people per table starting and unlimited outdoor dining with tables 8 feet apart, and no more than 6 people per table. Palmetto Priority went into effect on June 23.

On June 12th, all restaurants are asked to abide by the Tennessee Pledge with unlimited in-door dining as long as all parties remain separated by 6 feet.

On June 26th, North Carolina went under a Statewide Mandatory Face Mask Policy. Phase 2 began May 22 50% capacity. Phase 3 will not begin until the mask ordinance has ended.

On June 29th, Kentucky has allowed dining rooms to open with 50% indoor capacity and unlimited outdoor dining as long as all parties remain separated by 6 feet during Phase 3.

On July 1st, Virginia is entering Phase 3, which will allow for unlimited in-store dining, as long as all parties remain separated by 6 feet.

COVID-19 Update as of 9:30AM on 4/27/2020:

Dear Sub Station II Customers,

As part of our Sub Station II family, we want you to know we are committed to the safety and health of our customers and employees. 

At this time, our Sub Station II stores will continue to operate, and we welcome you call ahead, order online, or get delivery, if available. All stores located in Kentucky, North Carolina, South Carolina, Tennessee and Virginia have been mandated to close their dining rooms. Listed below are the locations and their options for ordering ahead, delivery, etc. Store hours have been updated for some locations.

COVID-19 Update as of 9:30AM on 3/18/2020:

Dear Sub Station II Customers,

As part of our Sub Station II family, we want you to know we are committed to the safety and health of our customers and employees. 

At this time, our Sub Station II stores will continue to operate and we welcome you call ahead, order online, or get delivery, if available. All stores located in Kentucky, North Carolina, South Carolina, and Virginia have been mandated to close their dining rooms. Listed below are the locations and their options for ordering ahead, delivery, etc. Store hours have been updated for some locations.

COVID-19 Update as of 12:30PM on 3/17/2020:

Dear Sub Station II Customers,

As part of our Sub Station II family, we want you to know we are committed to the safety and health of our customers and employees. 

At this time, our Sub Station II stores will continue with our normal hours of operation and we welcome you call ahead, order online, or get delivery, if available. All stores located in Kentucky and North Carolina have been mandated to close their dining rooms. Listed below are the locations and their options for ordering ahead, delivery, etc. Many other locations are electing to close their dining room for the safety of their employees and customers to try to remain within the recommended guidelines or groups of 10 or less.

COVID-19 Update as of 12:30PM on 3/16/2020:

Dear Sub Station II Customers,

As part of our Sub Station II family, we want you to know we are committed to the safety and health of our customers and employees. Although the coronavirus continues to spread, the Centers for Disease Control (CDC) maintain that, for most people, the immediate risk of exposure to the virus in the U.S. remains low.

At this time, our Sub Station II stores will continue with our normal hours of operation and we welcome you to continue to enjoy dining with us, picking up, or getting delivery.

The best prevention methods are standard hygiene practices and self-monitoring, and we are taking precautions to put preventive measures in place. Afterall, we are already in a business which is graded regularly on cleanliness and sanitation and during a normal business day we are in some cycle of cleaning and sanitizing our stores.

• We will continue our rigorous cleaning protocols using disinfectant cleaning products throughout our location
• Condiments and utensils are rolled or wrapped to insure an extra layer of safety
• We have moved self-serve items to behind our counters to avoid contamination
• We have temporarily paused our $0.99 Refillable Mug Program
• Our employees always wear gloves when preparing food, and always wash their hands before putting on gloves
• We have reviewed and will continually update our cleaning protocols with our entire staff.

We are ensuring our employees have the information they need to stay healthy, and employees not feeling well are being asked to stay home.

To help in our efforts, we ask for your cooperation in a few areas:

Please refrain from visiting us if you experience any cold or flu-like symptoms.

• If you have been in direct contact with someone who tested presumptive positive, please follow the CDC guidelines and refrain from visiting us until the designated time period has passed
• If you have traveled internationally in the last few weeks to one of the countries with Level II or Level III warnings, please follow the guidelines provided by the CDC.
• We closely monitor the latest announcements and guidelines from the CDC and World Health Organization and will provide updates to you as needed.

We continue to focus on providing you the hospitality and great fresh food you’ve come to expect.  It’s How We Make It!™